(B) PRIVACY POLICY STATEMENT

 

1. FIELD OF APPLICATION

This privacy statement applies to the collection, recording, storage, consultation, use, transmission, dissemination/making available of the personal data of users of Masana SA’s website and applications. This information is contained either on the website or in the applications.

 

For the purposes of this privacy statement, the term "websites" refers to all websites operated by Masana SA.
For the purposes of this privacy statement, the term "applications" refers to:

• masanaApp used by beneficiaries over the age of 16, including patients, benefiting from the services of these same organisations;

• masana portail used by care and service providers;

• masanaMd, used exclusively by patients over the age of 18 and healthcare professionals within these same organizations.

 

Masana SA protects your privacy and acts in accordance with the provisions of the

regulations in force on the protection of personal data: Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (Text with EEA relevance).

 

This privacy statement allows you to find out more about how your personal data is collected, used and processed under the responsibility of Masana SA, and how it may be passed on to third parties if necessary.

 

By providing us with your personal data, you acknowledge that you are aware of the conditions outlined in this document.

 

When an organisation sends us personal data of third parties (patients, elderly people,...), it guarantees us that :

• The data subjects have been informed of the conditions under which their personal data is processed

• The necessary authorization, in cases where certain processing activities require authorization, has been validly obtained from the data subjects, allowing Masana SA to carry out such processing.

More information on the use of cookies can be found under (C) Cookie statement.

The terms and conditions of use of the Websites and Applications can be found in point (A) Terms of Use.

 

2. RESPONSIBLE FOR THE PROCESSING

The responsible for the processing is : Masana SA (company under Belgian law )

Head office : 115 martyrs street, 4420 Tilleur,  Belgium

Company number : BE 881.505.514

 

Masana SA also acts as a processor, insofar as it processes personal data on behalf of organizations responsible for monitoring care and services provided at home or in institutions.

 

3. PROCESSING OF PERSONAL DATA

3.1 Collection, use and other processing of personal data

Masana SA collects and processes different categories of personal data.  This may be done in the context of concluding a contract, visiting our website or using our various applications.

 

• Statistical information

During each visit to the websites or use of the applications, various log files and personal data about you may be automatically collected, including your IP address, possibly your location, the date and duration of your visit to our websites or use of the applications, the websites from which you were redirected to our websites, your browser, your operating system, your browsing habits on our websites and in particular the pages you visit on our websites.

This information is only used for statistical purposes in order to analyse and optimise the operation and use of the websites and applications, in accordance with Masana SA's legitimate interest in improving its products and services.

 

• Customer/organisation information

When you use the features available on or through the websites or applications of Masana SA, such as submitting an information request or completing the personal data required for the proper functioning and billing of the applications, certain personal data may be collected. This may include, for example, your name, postal address, email address, phone numbers (landline and mobile), preferred language, and gender.

 

This personal data may be used to confirm your contract request with Masana SA, to create, approve, and manage your client file, to provide and follow up on the requested applications or services, as well as for general customer management, administrative and technical support, and debt collection.

 

• Organisational/care provider information

Masana SA enables, through the Masana Portail, the collection, recording, storage, and dissemination of personal data related to care providers and the services they deliver. This data is made available to organizations and care providers, allowing them to process it accordingly.

 

This collection and processing is carried out under the direct and exclusive control of the organisation that uses the Masana SA applications in accordance with the user manuals of which it is fully aware.

 

In its capacity as application provider, Masana SA makes every effort to ensure that this information is managed exclusively by the organisation that has control over it. Masana SA implements all organisational and technical means so that the client organisation can guarantee the confidentiality, integrity and availability of this personal information.

 

• Information on organisations/beneficiaries of care

Masana SA enables, through the Masana product, the collection, recording, storage, transmission and dissemination of personal data related to beneficiaries of care and the services they receive, as well as their personal data concerning health and biometric data. This data is made available to organizations and healthcare providers, allowing them to process it. Patients' national identification numbers may be used for identification and authentication purposes.

 

This collection and processing is carried out under the direct and exclusive control of the organization or

the care recipient using Masana SA’s applications. Masana SA implements all organizational and technical measures to enable the client organization to ensure the confidentiality, integrity, and availability of this personal data.

 

3.2 Transfer to third parties or authorities

If Masana SA uses third party suppliers or partners, your personal data may also be transferred to these third parties if necessary for the provision of their services. In this case, in order to guarantee the protection of your personal data, the processing will only be carried out in accordance with the instructions of Masana SA.

 

These transfers of information are legitimate and free of charge and in the interest of monitoring the health of our users: we do not sell your personal data.

 

Masana SA may be required to transfer your personal data in accordance with applicable law to local health authorities (e.g. local health networks).

 

3.3 Transfer abroad

We do not transfer your personal data to countries outside the European Economic Area.

For more information on the measures implemented, please contact us via rgpd@masana.care.

 

4. YOUR RIGHTS

 

• Right to be informed

As a data subject you have the right to be informed about the use Masana SA makes of your data. This is explained in this document in paragraphs 3.

 

• Access rights

As a data subject, you may submit a request for access via rgpd@masana.care, obliging Masana SA to provide you with a copy of all the data it holds about you. Masana SA has one month to respond to your request.

 

• Right of rectification

If you discover that the information held is inaccurate or incomplete, you may request Masana SA via rgpd@masana.care to update your data. Masana SA has one month to comply with this request.

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• The right to deletion “right to be forgotten”.

As a data subject, when your data is processed illegitimately or when it is no longer necessary for the purposes for which it was collected, you can request the deletion of your personal data within the limits of the legislation in force in the medical sector, via rgpd@masana.care. Masana SA has one month to respond to your request.

 

• Right to limit processing

As a data subject, You may request Masana SA, via rgpd@masana.care, to limit the use of your personal data. This is an alternative to the right of deletion and can be exercised when you dispute the accuracy of your personal data or when the information is no longer useful but is needed by Masana SA to establish, exercise or defend a legal claim.

 

• Right to data portability

As a data subject,  You may request Masana SA, via rgpd@masana.care, to obtain and re-use your personal data for your own purposes or for different services. This right only applies to personal data that you have provided to Masana SA via a contract or your consent. Masana SA has one month to respond to your request.

 

• Right of opposition

As a data subject, you may object to the processing of your personal data collected on the basis of a legitimate interest or the performance of a task carried out in the public interest or in

the exercise of official authority, by sending a request via rgpd@masana.care.

 

• Rights related to automated decision making including profiling

Although Masana SA undertakes not to carry out any automated processing outside the scope of medical deontology, as the person concerned, you may object to decision-making processes taken without human participation, such as profiling, using personal data to make calculated assumptions about individuals.

 

• right to withdraw consent at any time

As a data subject, if you do not agree to the condition of Use, the Privacy Statement and the Cookie Statement, you can delete your account masana at any time by following the instructions for use of masana product or  by sending a request via rgpd@masana.care.

 

• Complaint to the competent authority

You always have the right to contact the competent personal data protection authority in any country of the European Union and, if necessary, to lodge a complaint.

To exercise the above rights, please refer to the local authority in your country.

 

5. HOW LONG YOUR PERSONAL DATA WILL BE KEPT

Your data will be kept for a period of maximum 10 years after the end of your last current contract with Masana SA, unless local legal exceptions apply. After this period, the data is anonymised or deleted.

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6. MODIFICATIONS

Masana SA reserves the right to modify the privacy statement at any time and in accordance with the regulations in force. This privacy statement was last reviewed and amended on June 23, 2025.

 

7. CONTACT DETAILS OF THE PERSON RESPONSIBLE FOR THE PROTECTION OF PERSONAL DATA

For all information and suggestions on the subject of personal data protection, our data protection officer is at your disposal at the following address: dpo@masana.care

 

8. NOTIFICATION OF AN INCIDENT OR VIOLATION OF YOUR RIGHTS

You can notify us of a violation of your rights by contacting the data protection officer at the following address dpo@masana.care.