A) CONDITIONS OF USE OF THE WEBSITES AND APPLICATIONS OF MASANA SA

​

1. FIELD OF APPLICATION AND COORDINATES

These conditions of use apply to the use of the websites and applications operated

by Masana SA.

 

The term "websites" refers to all websites operated by Masana SA.
The term "applications" refers to:

• masanaApp used by beneficiaries over the age of 16, including patients, benefiting from the services of these same organisations;

• masana portail used by care and service providers;

• masanaMd, used exclusively by patients over the age of 18 and healthcare professionals within these same organizations.

Before using the websites or applications in any way, please read these terms and conditions carefully :

• (A) Terms and conditions of use

• (B) Privacy/Personal Data Protection Statement

• (C) Statement on Cookies.

 

By visiting the websites or applications operated by Masana SA, or by using them in any way, you expressly agree to the condition of Use, the Privacy Statement and the Cookie Statement.

 

If, after reading the terms of use, the privacy statement and/or the statement on cookies, you do not agree with their content, please do not use the websites and applications anymore.

 

The websites and applications are operated by Masana SA, a company under Belgian law whose registered office is located at 115 martyrs street, 4420 Tilleur  and registered under number BE 881.505.514. For further information or remarks, please contact Masana SA at the abovementioned address or via info@masana.care

 

2. PURPOSES OF THE PROCESSING AND CATEGORIES OF DATA SUBJECTS

The Masana SA website allows to obtain your contact details when you express an interest in the applications developed by Masana SA, for statistical purposes in order to analyse and optimise the operation and use of the websites and applications, in accordance with Masana SA's legitimate interest in improving its products and services.

 

Masana SA's applications enable third party organisations to manage and monitor care and services at home or in institutions. The beneficiaries of this care are patients, elderly people or any person wishing to follow the evolution of their health.

More specifically, the medical device masanaMd allows third-party organizations to remotely monitor the following patient parameters: body temperature, oxygen saturation, blood pressure, weight, blood glucose levels, and lung capacity.

Care and service providers are healthcare professionals who are required to comply with the medical code of ethics in force in the country concerned.

 

The legal basis for this processing is the data subject’s consent, in accordance with Article 6(1)(a) of the GDPR, as described in section 1.

 

3. CATEGORIES OF PERSONAL DATA CONCERNED

3.a The information presented on the websites is information describing the services and functionalities of the applications offered by Masana SA. The website also allows for the collection of contact of any person who would like to learn more via direct contact with Masana SA.

3.b The personal information contained in the applications  are:

• Personal information related to care beneficiary contained in applications includes general data (such as name, first name, email address, phone number, etc.), as well as personal data concerning health and biometric data.

• Personal information related to healthcare providers contained in applications includes general data such as name, first name, email address, phone number, etc.

 

4.LIABILITY

Masana SA cannot in any case or under any circumstances, directly or indirectly, generally or specifically, be held responsible for any damage resulting directly or indirectly from the use by an organisation of the Masana SA websites or applications, more particularly following the provision of erroneous information, loss of information or handling errors by the same organisation.

The organisation using the Masana SA websites and applications is the sole judge of the quality of the data it enters.

Despite all the efforts made, Internet services and applications can never be completely free of security risks; Masana SA implements in a proportionate manner the appropriate means to guarantee the confidentiality, integrity and availability of the personal data contained in its applications.

 

5. INTELLECTUAL PROPERTY RIGHTS

Any reproduction, public communication or partial or total reuse of the websites or applications, including, without limitation, texts, illustrations, codes, interface elements, information, video and audio files, in any way whatsoever, is prohibited without the express, written and prior authorisation of Masana SA.

 

6. MODIFICATIONS

Masana SA reserves the right to modify these Terms of Use at any time. It is your responsibility to regularly review these Terms of Use and to take into account only the latest version of these Terms of Use. These terms of use were last reviewed and amended on June 23, 2025.

 

New functionalities of the websites or applications, available through updates, are automatically subject to these terms of use.

 

7. APPLICABLE LAW AND COMPETENT COURTS

These conditions of use are subject to Belgian law and must be interpreted in accordance with that law.

In the event of a dispute, only the courts of the district of Liège are competent.